Refund and Return Policy

Effective Date: January 17, 2025.

At Crystal Elegancee, your satisfaction is our priority. We are committed to ensuring you are happy with your high-end jewelry purchase. This Refund and Return Policy outlines the guidelines for returns, exchanges, and refunds to provide a seamless and transparent process for our customers.

1. General Return Policy

If you are not fully satisfied with your purchase, you may return the item under the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • The item must be unused, unworn, and in its original condition, including all tags, packaging, certificates, and documentation.
  • The item must not show signs of wear, resizing, or alteration.
  • Custom-made or personalized items are non-returnable unless they are defective or damaged upon receipt.

2. Non-Returnable Items

Certain items are not eligible for return or exchange:

  • Earrings (due to hygiene and safety concerns).
  • Gift cards and store credits.
  • Items purchased during final sale or clearance events, unless they arrive damaged or defective.

3. Return Process

3.1 Contact Us:

Initiate a return by emailing info@crystalelegancee.com or calling us at (769) 201-5007. Please include your:

  • Order number.
  • Reason for return.
  • Photos of the item (if it is damaged or defective).

3.2 Authorization:

After your request is reviewed, we will provide a Return Authorization Number (RAN) along with detailed instructions on how to return your item. Items sent without prior authorization will not be processed.

3.3 Shipping the Item:

  • Carefully package the item to prevent damage during transit.
  • Include the original receipt and RAN in the package.
  • Ship the item to:
    Crystal Elegancee Returns Department
    352 Leonard Rd, Mount Olive, Mississippi
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
  • We recommend using a trackable and insured shipping method to ensure safe delivery.

4. Inspection and Approval

Once we receive your returned item, our team will:

  • Inspect the item to confirm it meets our return criteria.
  • Notify you via email about the approval or rejection of your return.

5. Refunds

5.1 Refund Eligibility:

If your return is approved, we will process a refund to your original payment method.

5.2 Processing Time:

Refunds will typically be processed within 5-7 business days after approval.

  • Please note that your bank or payment provider may take additional time to reflect the refund in your account.

5.3 Non-Refundable Costs:

  • Original shipping fees are non-refundable unless the item was damaged, defective, or incorrect.
  • If you used a gift card for your purchase, the refund will be issued as store credit.

6. Exchanges

We offer exchanges for items of equal or lesser value, subject to availability.

6.1 Exchange Process:

  • Contact us at info@crystalelegancee.com to request an exchange.
  • Ship the original item following the return process.
  • Once the original item is received and inspected, the replacement item will be shipped.

7. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery.

7.1 How to Report an Issue:

7.2 Resolution Options:

  • We will offer a replacement at no additional cost.
  • If a replacement is not available, you can choose a refund or exchange.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check your bank account or payment provider.
  • Contact your bank or payment processor; it may take time for the refund to be posted.
  • If the issue persists, contact us at info@crystalelegancee.com for assistance.

9. Custom-Made and Personalized Items

Custom-made or personalized jewelry cannot be returned or refunded unless there is a manufacturing defect or damage during transit.

10. Questions and Support

If you have any questions about our Refund and Return Policy, feel free to contact us:

At Crystal Elegancee, we are committed to providing exceptional service and ensuring your satisfaction with our high-end jewelry collection. Thank you for choosing us for your luxury jewelry needs!