Shipping Policy

Effective Date: January 17, 2025

At Crystal Elegance, we are committed to providing our customers with a seamless shopping experience. Our shipping policy is designed to ensure that your orders are delivered promptly and securely. Please take a moment to read through our policy to understand how we handle shipping and delivery.

1. Shipping Methods & Delivery Times

We offer a variety of shipping methods to accommodate our customers’ needs. The exact shipping time may vary depending on the delivery location and the shipping method selected at checkout. Here are the standard shipping options we provide:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery for urgent orders (only available in select areas).

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or delays with our shipping partners.

2. Shipping Charges

Shipping charges are calculated at checkout based on your order’s weight, dimensions, and delivery location. We offer free standard shipping on orders over $50 within the United States. For orders under $50, shipping fees will be applied based on the selected shipping method.

3. Order Processing Time

Orders are typically processed within 1-2 business days after being placed. Orders placed after 3:00 PM (CST) or on weekends and holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped, including tracking information for your convenience.

4. International Shipping

At this time, we only ship within the United States. We are actively working on expanding our shipping options to international customers, so please stay tuned for future updates.

5. Order Tracking

Once your order has been shipped, we will send you a tracking number via email. You can track your order status directly on the shipping carrier’s website. Please allow up to 24 hours for tracking information to appear.

6. Address Accuracy

To ensure the safe and timely delivery of your order, please verify that your shipping address is correct before completing your purchase. We cannot be responsible for orders that are delayed or lost due to incorrect or incomplete shipping addresses. If you notice an error in your shipping address after placing the order, please contact us immediately at info@crystalelegancee.com or call us at (769) 201-5007.

7. Shipping Restrictions

We do not currently ship to P.O. Boxes or APO/FPO addresses. Additionally, some remote or rural locations may have limited shipping options available. If your address falls under a restricted area, we will contact you to discuss alternative shipping methods.

8. Lost or Damaged Items

In the rare event that your package is lost or damaged during transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue promptly. If your package arrives damaged, please retain the original packaging and contact us within 7 days of receipt.

9. Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, please refer to our Return & Exchange Policy for more information on how to initiate a return or exchange.

10. Customer Support

If you have any questions regarding our shipping policy, please feel free to contact us:

We are dedicated to providing excellent customer service and are here to assist you with any inquiries you may have regarding your order.

Thank you for shopping at Crystal Elegance. We appreciate your business!