Sales Policy

Effective Date: January 17, 2025.

At Crystal Elegancee, we are committed to providing a seamless and transparent shopping experience for our customers. This Sales Policy outlines the terms and conditions that apply to purchases made through our website, crystalelegancee.com. By placing an order with us, you agree to the terms outlined below.

1. Pricing and Product Information

1.1 Accurate Pricing:

  • All prices listed on our website are in U.S. Dollars (USD) and include applicable taxes unless stated otherwise.
  • We strive to ensure all pricing information is accurate. However, in the event of a pricing error, we reserve the right to cancel or adjust orders to reflect the correct price.

1.2 Product Descriptions:

  • We make every effort to display our products as accurately as possible, including descriptions, specifications, and images.
  • Due to variations in monitors and screens, colors and designs may appear slightly different in person.

1.3 Promotions and Discounts:

  • Promotional offers and discounts are subject to specific terms and may not be combined with other offers.
  • Promotional codes must be entered at checkout to apply.

2. Order Placement and Confirmation

2.1 Placing an Order:

  • You may place orders through our website at any time.
  • Orders are subject to availability, and we reserve the right to limit quantities or refuse service to any individual or entity.

2.2 Order Confirmation:

  • Once your order is placed, you will receive an email confirmation with the order details.
  • If you do not receive a confirmation email, please check your spam folder or contact us at info@crystalelegancee.com.

2.3 Changes to Orders:

  • If you need to modify or cancel your order, contact us immediately at (769) 201-5007.
  • Changes may not be possible once the order has been processed or shipped.

3. Payment Terms

3.1 Accepted Payment Methods:

  • We accept major credit cards (Visa, MasterCard, American Express, Discover) and other payment options as indicated on our website.
  • Payment is due in full at the time of purchase.

3.2 Secure Transactions:

  • All payments are processed through secure third-party payment gateways.
  • Crystal Elegancee does not store payment card details on its servers.

3.3 Payment Issues:

  • If your payment fails, your order will not be processed. Please verify your payment information and try again or contact us for assistance.

4. Shipping and Delivery

4.1 Shipping Locations:

  • We currently ship within the United States. International shipping options may be available upon request.

4.2 Shipping Fees and Delivery Times:

  • Shipping costs and delivery times vary based on the destination and shipping method chosen at checkout.
  • Estimated delivery times do not include order processing time (1-2 business days).

4.3 Tracking Your Order:

  • Once your order ships, you will receive a confirmation email with tracking information.

4.4 Delays and Issues:

  • We are not responsible for delays caused by the shipping carrier or external factors such as weather.
  • If your package is lost or damaged during transit, contact us at info@crystalelegancee.com immediately.

5. Return and Refund Policy

Please refer to our detailed Refund and Return Policy for information about returning products, exchanges, and refunds.

6. Warranty

  • Our high-end jewelry is crafted with precision and care. We offer a one-year warranty for manufacturing defects.
  • The warranty does not cover normal wear and tear, accidental damage, or misuse.

7. Cancellations

7.1 By Customer:

  • Orders can be canceled prior to shipping by contacting us at info@crystalelegancee.com or (769) 201-5007.
  • If your order has already shipped, you may need to initiate a return after delivery.

7.2 By Crystal Elegancee:

  • We reserve the right to cancel any order due to suspected fraud, pricing errors, or unavailability of products.
  • In such cases, you will be notified promptly, and any payment made will be refunded.

8. Intellectual Property

  • All content on crystalelegancee.com, including product descriptions, images, and logos, is the property of Crystal Elegancee.
  • Unauthorized use of our intellectual property is strictly prohibited.

9. Limitation of Liability

  • Crystal Elegancee is not liable for any indirect, incidental, or consequential damages resulting from your use of our products or services.
  • Our total liability is limited to the amount paid for the product(s) purchased.

10. Contact Information

If you have any questions or concerns about this Sales Policy, please contact us:

Thank you for shopping with Crystal Elegancee. We value your trust and look forward to serving you!